Car Body Repairers in Southampton
West Quay Road
STAY CLEAR of all Sewards Accident repair centres!!!! They offer an incredibly poor service and overcharge for it. My car went in for some minor cosmetic repairs and i was messed around completely from the very start. I was provided a courtesy car that was so filthy i had to get it cleaned immediately also just about enough fuel in it to get me to the nearest petrol station. I was told upon giving my car in that it will take a couple of weeks. I called them every week after giving my car in to make sure that they are abiding to their deadline, by the 2nd week they said they had ordered a part and were waiting for it. I called the week after and the part had still not arrived and its due date had increased to another 2 weeks. So i called back 2 weeks later to find out if the part had arrived.. To my surprise it hadn't, they now said that it won't arrive for another 5 weeks!!!!!! You can understand my frustration here... I had enough of the courtesy car they provided me with so i organised to get a hire car similar to my car that was currently getting fixed. A couple of days later my courtesy car arrives and i get a call from the garage stating that my car had been fixed and was ready for collection. Now, i was very confused as only a couple of days ago they said the part won't arrive for 5 weeks. I asked them how it had been fixed and they simply said "instead of replacing the part we decided to fix it". The name of their company is Seward accident repair centre not Seward accident replace centre!!! Why wasn't this done weeks ago!! Not only was their service poor but they were incredibly rude over the phone to me and while i was in store! This is not the way a business should run!! Im trying to stop you from making the same mistakes i made so if you are thinking about getting your car repaired here... DO NOT DO IT!!!!!! I urge you to take it elsewhere where a proper service is given.
Ben Cunningham - 20/11/2013 | report this review
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